Question 1

Setting up Crewting Coffee-Breaks in Microsoft Teams

Accepted Answer

Crewting installation guide for Microsoft Teams

In this article, you will learn step by step how to install Crewting in Microsoft Teams and set up your first coffee breaks for your team. By the end, you will have created a team, connected the app, and created your first matching campaign.

|| 💡 Optional: If you would like us to help you set up Crewting or have questions about your structure, feel free to book a personal onboarding call. You can book your call here.

||| 👉 Note on permissions: If you cannot find the Crewting app in the Teams app store or cannot install it, you probably do not have the necessary permissions. In this case, please contact your IT administrator and forward this article to them.

Create a team

Crewting automatically connects employees for coffee breaks (“matching”). To do this, Crewting uses a team in Microsoft Teams as a participant list. Only people who are members of this team are matched with each other. All individuals who are to be connected with each other via coffee breaks must belong to a team. Theoretically, the Crewting app can be added to an existing team, but we recommend creating a new team. You can add or remove members at any time later.

Click on “Show all your teams” at the bottom of the chat list in Microsoft Teams and create a new team in the

Question 2

Setting up Crewting Coffee-Breaks in Slack

Accepted Answer

Crewting Setup guide for Slack

In this article, you will learn step by step how to install Crewting in Slack, prepare a channel, and start your first Coffee-Break campaign.

|| 💡 Tip: After downloading, an onboarding guide will appear automatically. It will help you quickly set up Crewting with proven default settings. This article explains the same steps in detail and is particularly useful if you want to choose your own settings.

Create a channel

Crewting automatically connects employees for Coffee-Breaks (“matching”). To do this, Crewting uses a channel in Slack as a participant list. Only people who are members of this channel will be matched with each other. All people who are to be connected with each other via Coffee-Breaks must belong to a channel. You can add or remove members at any time later.

Theoretically, the Crewting app can be added to an existing channel, but we recommend creating a new channel.

Here's how to create a new channel in Slack:

Click on the three dots next to “Channels” in the left sidebar.
Select Create > Create Channel.
Give it a suitable name (e.g., Coffee Break, Coffee Chat, or Coffee Matching).
Select Open (recommended visibility for the channel).
Click Create.

Next, you need to install the Coffee-Break ☕️ Crewting app.

Installing the Coffee-Break ☕️ Crewting app in Slack

||| 👉 Note on permissions: You may need Slack admin rights to install the app. If you are unable to add the app, please contact you

Question 3

Pricing

Accepted Answer

Prices apply to the use of the Crewting app, including all matchmaking and Coffee-Break features.

Key information about the pricing model:

Free for up to 15 active users per workspace with full functionality
€2.50 or $2.70 per active user per month
Unlimited number of campaigns
10% discount for annual subscriptions
Try all features free of charge for 20 days for any number of users

|| 💡 Active users are defined as users who are part of an active campaign and are therefore part of the employee matching process.

How does Crewting pricing work?

The pricing model is flexible and only users who actually use Crewting are charged.

To do this, user numbers are automatically synchronized and linked to the payment system. If a user is added, the pro-rata difference is charged until the end of the month (monthly subscription) or the end of the year (annual subscription).

Similarly, users who leave the team are no longer charged from the next billing interval.

How are new users added and billed?

A channel (Slack) or team (Microsoft Teams) serves as the “participant list” for employee matching. When a user is added to this channel, they are included in the matching process, provided that a campaign is active. Costs are only incurred when a campaign is active.

||| 💡 Important: It can take up to 24 hours for Microsoft Teams to fully add the user.

How are users removed and billed?

A user who has been completely removed from the channel or team is no longe

Question 4

User Settings - Crewting Slack App

Accepted Answer

In this article, you will find information about the various settings options for the Coffee-Break App for Slack users:

ℹ️ You can find the Crewting App in Slack here: Apps (left navigation bar in Slack) - Coffee Break Crewting - Home

Jump directly to a specific section:

Link calendar
Change availability
Turn off calendar invitations
Block people

Link calendar

Link your calendar in the app settings via Link calendar directly below your availability so that Crewting can take your personal appointments into account when planning Coffee-Breaks.

Open the Crewting app in Slack
Go to Home
You will find your availability below
Click on Link calendar
Connect either your Microsoft or Google calendar
Authorize the process
Click on Allow
That's it, your calendar is now linked

Change availability

You can use your availability to control when you are invited to Coffee-Breaks with your colleagues.

The default times are Monday to Friday from 8 a.m. to 5 p.m. If you don't make any changes, the default times will automatically apply.

Here's how to change your availability:

Open the Crewting app in Slack
Go to Home
You will find your availability below
Change your availability by clicking on the thre

Question 5

Settings options within Microsoft Teams for Crewting Admins

Accepted Answer

This article is intended for Crewting administrators who want to configure, manage, or customize coffee breaks. You can use it as a step-by-step guide or as a reference.

ℹ️ You can find the Crewting app in Microsoft Teams here: Microsoft Teams > Chat list > Crewting > App

Jump directly to a specific section:

Campaign settings
Create a Coffee-Break campaign
User management
Regional settings
Pause or deactivate a Coffee-Break campaign
Manage your subscription

Campaign settings

The campaign settings apply to all campaigns. The following settings are available:

You can find the campaign settings here in the Crewting app: Microsoft Teams > Chat list > Crewting > App > Employee Matching > Settings.

Who I don't want to meet: Here you can specify whether users can block individual colleagues so that they are not matched with these people. Blocking is done exclusively by the users themselves.

Earliest meeting after matching: Define how many days after the matching process the earliest possible meeting can take place. Example: If the number is 3, meetings can be scheduled no earlier than 3 days after matching.

Latest meeting after matching: Define the maximum number of days after the matching process during which a meeting should be scheduled. Example: If the

Question 6

How do Coffee-Breaks work in Microsoft Teams?

Accepted Answer

This article provides step-by-step instructions on how to participate in Crewting Coffee-Breaks, from receiving your first invitation to joining the meeting.

ℹ️ You can find the Crewting app in Microsoft Teams here: Microsoft Teams > Chat list > Crewting > App

Jump directly to a specific section:

Getting started
Your availability
Scheduling
Invitation
Reschedule a Coffee-Break
Participation

Getting started

As soon as you receive an invitation, the Crewting chatbot will open in Microsoft Teams. To participate, you must give your consent once by clicking the “Agree” button in the chat.

You can open the consent form by clicking on the corresponding message (for example, to vote for an appointment or postpone an appointment), or by clicking on “Add app” at the bottom right, directly above the send button.

Once you have agreed, you will receive a welcome message. The first steps are also explained there.

|| 💡 When opening the app for the first time, each user must log in once with their Microsoft Teams account. If you encounter any problems during startup or do not have the appropriate permissions, contact your Crewting admin or us directly via chat here in the Help Center.

Your availability

We recommend that you check your availability immediately after logging in for the first time so that coffee breaks c

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